Toyota Motor North America (TMNA) has introduced 'Collision Assistance,' a just-in-time support service, to the customers of its brands Toyota and Lexus.
The facility available within the Toyota and Lexus mobile app offers guided instructions to help drivers navigate a post-collision repair process.
Collision Assistance extends the Safety Connect suite of features available to Toyota and Lexus owners who have an active subscription or are within the trial period of select 2018 model year or newer vehicles of these two brands. After the driver confirms the safety of occupant(s) of the car, and without injury, the Collision Assistance app can be used to guide drivers to collect necessary accident documentation, connect them to a network of auto insurers for optional claim submission and provide search capabilities to help locate a collision repair facility. The feature will prompt drivers through the entire process, from data gathering and insurance claim management through collision repair.
The OEM transmits accident and vehicle telematics data to CCC to initiate the programme. Collision Assistance is designed to let the customer choose how they'd like to handle the claim and repair processes, providing convenience and safety while ensuring owners are informed about the process through completion.
Steve Basra, Vice President, Connected Technologies Group, TMNA, said the minutes following an accident can be critical — drivers are often confused and uncertain about what to do. Incorporating Collision Assistance into the owner app can offer help when it is needed.
To develop Collision Assistance, the carmaker worked with CCC Intelligent Solutions (CCC), a leading SaaS platform for the multi-trillion-dollar P&C insurance economy. The CCC mobile technology combines guided accident documentation and access to claims and management services to assist drivers following a collision.
Andreas Hecht, SVP, OEM Services Group, CCC, said that using CCC's technology to establish a personal, near-real time connection with drivers, automakers can positively impact the often-stressful post-collision experience.