India’s largest commercial vehicle manufacturer, Tata Motors, launches its annual customer-engagement program, the Grahak Samvaad, from 20th to 28th October 2021.
The program's goal is to educate customers about the company's cutting-edge service and product offerings.
The company executives will meet with consumers to get feedback and understand their expectations, key pain spots, and suggestions in order to better streamline its aftersales service and improve its product offerings for a trouble-free driving experience.
Along with that CV manufacturer will also celebrate ‘National Customer Care Day’ on 23rd October to commemorate the day when the first truck was rolled out from Tata Motors Jamshedpur plant in 1954.
R Ramakrishnan, Global Head – Customer Care, Commercial Vehicle Business Unit, Tata Motors, said, “Grahak Samvaad acts as one of the major differentiators for customers opting for commercial vehicles from Tata Motors. National Customer Care Day, every year presents us with a golden opportunity to converse with customers, gather precious feedback for our initiatives, that helps us further improve the quality of our aftersales service and customer relationship.
“We look forward to the suggestions, views and market information received via our partners and customers and implement those learnings in the development of our products and services.” he added.
The company is the market leader in commercial vehicles. They also intend to provide best-in-class commercial vehicle value-added service through Sampoorna Seva 2.0.
Sampoorna Seva 2.0 package includes breakdown assistance, guaranteed turnaround time, Annual Maintenance Contracts (AMC), and easy availability of genuine spare parts, along with its other value-added services like Uptime Guarantee, Onsite Service and Fuel Efficiency Management Program.