Homegrown vehicle maker Tata Motors on Wednesday announced that it has added a total of 160 new service workshops for passenger vehicles in FY22, taking the total number to 705 operational workshops.
The company said, with this expansion, it has increased the service coverage across 485 cities, increasing the number of cars serviced in FY22 by 30% compared to the last fiscal. Additionally, to provide a safe and hassle-free service experience to customers at their doorstep, it has also introduced EzServe, a two-wheeler-based service concept.
According to a communication from the vehicle maker, the new service will offer customers benefits, including carrying out basic service, quick repairs, and resolution of concerns at their preferred location .Every EzServe unit comes with an elaborate kit containing three utility boxes mounted on the bike’s rear, the release added. These boxes are packed with spare parts, a vacuum cleaner, a jack & jack stand, and several hand tools. Additionally, Tata Motors will also ensure that the senior technicians who will be providing the service are well-groomed and carry valid ID cards, the company said.
Furthermore, keeping in mind customer convenience, the company has digitised the process of registering repair orders at workshops. The release added that these workshops are designed to promptly respond to customer queries, provide cost estimations and work in sync with its Service Connect App, available to customers, which relays real-time data to the concerned after-sales teams.
Additionally, using the app, customers can opt for contactless service support in terms of online services like booking, vehicle pick-up requests, updates on vehicle repair status, and viewing of repair estimates for scheduled and frequent jobs. It can further be used for information regarding vehicle servicing, authorised dealers/service centre locations, and services like extended warranty, annual maintenance contracts (value care) and 24x7 roadside assistance support, the company added.
Dimple Mehta – Head, Customer Care, Domestic and International Business, Tata Motors Passenger Vehicles, said, “Our endeavour is to enhance service touchpoints with focus on shorter formats to make us adequately close to our Tata Motors customers.”