Skoda Auto Volkswagen India Private Limited (SAVWIPL) has doubled its regional distribution centre (RDC) footprint across India to a about 52,000 sqm over the past decade. This expansion aims to elevate operational efficiency and after-sales service, ensuring an enhanced ownership experience for customers.
A key highlight of this initiative is the recent addition of 8,000 sqm to the Pune RDC, bringing its total size to 33,000 sqm. This facility, which now sets new benchmarks in distribution efficiency, manages parts and accessories for SAVWIPL’s five aspirational brands—Skoda, Volkswagen, Audi, Porsche, and Lamborghini. Alongside Pune, the Group operates strategically located parts distribution centres in the NCR and Bangalore to serve customers nationwide. While primarily catering to the domestic market, these centres also support international operations.
To make expert assistance more accessible, the company has expanded its service touchpoints to 540 in 2024, establishing a reliable and well-spread service network across India. This network ensures customers can access routine maintenance and urgent support with ease, making ownership a seamless experience.
“Customer care is about more than just offering great cars,” said Piyush Arora, MD & CEO of Škoda Auto Volkswagen India. “Owning a car is not just about mobility; it’s about building memories. The enhanced Regional Distribution Centre will reduce turnaround time for parts distribution, elevating the customer experience. We are committed to making owning our cars a delightful journey, ensuring every interaction with us brings smiles to our customers.”
By ensuring the quick and seamless availability of genuine parts, the expanded RDCs are poised to enhance the overall ownership experience and strengthen the Group’s service footprint in the region. With these strategic investments and customer-focused initiatives, the company continues to set new standards in after-sales service and operational excellence.
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