SAIC-Owned MG Motor India has re-launched ‘MG CARE at Home’ to provide support services at the doorstep of its customers. Under the initiative, the carmaker is offering select services through trained technicians.
The safe and contactless services at the customers’ homes include car sanitisation and fumigation, general car check-up, and car dry wash, in addition to minor repairs and fitments.
Gaurav Gupta, Chief Commercial Officer and Senior Vice President, MG Motor India, said, “Our aim is to offer our customers the assurance and services at the comfort of their homes in the new normal. While social distancing and required norms are adhered to on-site, the staff undergoes an additional layer of the check prior to visiting the customers’ homes.”
He added, “This initiative is in addition to various other contactless programmes introduced by MG like MG V Phy – a voice-guided audio demonstration at our dealerships and a digital suite of experiences for online car purchase,”
In terms of after-sales services, certain critical repairs and body shop work will continue to be done at the service facilities. Customers can avail the MG Care services via the MY MG customer App.
The services are carried out using special portable equipment that enables facilities like MGerm Clean fumigation, dry wash, and some minor repairs.
MG Motor India currently has a wide network comprising 245 touchpoints across India.