Honda Motorcycle & Scooter India (HMSI) takes a step forward in customer service with the launch of the 'Smart Workshop' Mobile App, a pioneering innovation aimed at revolutionising the service experience for its customers.
The 'Smart Workshop' app empowers customers to monitor the progress of their vehicle's service in real-time through a single SMS link. As vehicles pass through various stages, from arrival to repair and eventual delivery, customers receive notifications at each stage, ensuring they stay informed about their vehicle's status at all times.
HMSI plans to roll out the 'Smart Workshop' Mobile App across all Authorised Main Dealer Service Centers nationwide by the end of the next year, starting with key cities such as Hyderabad, Jaipur, Pune, and Mumbai. This phased implementation promises direct benefits to customers, including reduced waiting times, better visibility into service readiness, transparent communication regarding additional job requests or recommendations, prompt response to feedback, and a smoother vehicle delivery process.
Yogesh Mathur, Director of Sales and Marketing at Honda Motorcycle & Scooter India, said, 'Our commitment to enhancing customer satisfaction and driving innovation led us to develop the 'Smart Workshop' Mobile App. This revolutionary tool not only ensures transparency but also guarantees a hassle-free and convenient experience for our valued customers. The launch of this application reflects HMSI's dedication to leveraging technology for the benefit of its customers.'
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