Exotel, a leader in customer engagement solutions, has announced its collaboration with JSW MG Motor India to enhance communication systems and drive superior customer experiences across the automotive giant’s network. \
The solution provided by Exotel ensures:Seamless customer experience with a single national number; Brand consistency through virtual dealership numbers; Real-time feedback collection and efficient issue resolution.
By implementing a unified cloud contact centre, Exotel has empowered JSW MG Motor India’s online sales representatives, resulting in a 22% increase in customer satisfaction and a 20% productivity gain. Virtual numbers have bolstered dealership credibility, while automated feedback systems have helped streamline responses, achieving an 85% feedback rate.
Shivakumar Ganesan, Co-Founder & CEO of Exotel, stated, 'At Exotel, we believe in transforming customer engagement through smart communication platforms. Our partnership with JSW MG Motor India showcases how technology can enhance efficiency and elevate a customer-first approach.'
Kapil Bajaj, Head of Dealer Digital Solutions at JSW MG Motor India, added, 'Customer satisfaction remains our top priority. Our collaboration with Exotel allows us to ensure meaningful customer interactions, further enhancing the experience we offer.'
Exotel, trusted by over 7,000 clients globally across various industries, continues to lead in AI-powered solutions, facilitating over 25 billion annual conversations through omnichannel, voice, agents, and bots.
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