In view of rising COVID-19 cases leading to lockdown, major car manufacturers such as Maruti Suzuki India, Tata Motors, MG Motors and Mahindra & Mahindra have extended warranty periods free services to customers.
About 80% of the automobile market in India is under lockdown, due to which fuel sales dropped by 9.4% in April 2021.
India’s largest carmaker, Maruti Suzuki, has extended free service and extended warranty to customers.
The extension applies to the free service and warranty period expiring between March 15, 2021 and May 31, 2021. These will be extended up to June 30, 2021, the company said in a press release.
Partho Banerjee, Senior Executive Director (Service), Maruti Suzuki India, said, “With customer convenience at the core of initiatives, we have decided to extend the free services, warranty and extended warranty for our customers till June 30, 2021. Earlier, these were expiring between March 15 and May 31, 2021. Since customers in several states are facing restricted movement, this extension will give them relief. They can avail these services at their convenience, as lockdown eases.”
Similarly, Home-grown Tata Motors announced that the customers whose warranty and free service period (not kms) are due to expire between April 1, 2021 and May 31, 2021, will be extended till June 30, 2021.
Dimple Mehta, Head – Customer Care (Domestic & IB), PVBU, Tata Motors, “The COVID-19 upsurge has led to restrictions on movements and customers across the country are unable to bring or send their vehicles to our authorised service centres for scheduled maintenance or repairs. Hence a challenge when warranty and free service periods as per policy norms get expired during the on-going lockdown.”
“We are committed to our customers and are offering them utmost support in these tough times by extending their warranty and free service period till June 30, 2021. Through this initiative, we are enhancing our brand connect with customers and are offering them a hassle-free ownership experience,” Mehta added.
Mahindra & Mahindra and MG Motors have also extended the warranty and service schedule validity of all schedules to July 31 2021.