Air India will adopt the full Amadeus Altéa Passenger Service System Suite (PSS) to power its customer interfaces, ending a 30-year partnership with Sabre for passenger service systems. The modern and efficient reservations solution will enhance Air India’s offerings to its customers and travel agents.
The airline is looking to revamp its services following its acquisition by Tata Group and has entered into a seven-year contract with Amadeus to use the full Altea PSS. Vistara, another full-service carrier, in which the Tata Group has a stake, also uses an Amadeus PSS.
Nipun Aggarwal, Chief Commercial Officer, Air India, said, 'In line with the vision laid out by the Tata Group Chairman, N Chandrasekeran, to make Air India a worldclass airline, we are adopting several cutting-edge technology solutions to transform Air India’s customer experience. Amadeus Altéa PSS is the first of many such initiatives to transform Air India. We look forward to working with the teams at Amadeus to deliver on our vision.”
Cyril Tetaz, Executive Vice President, Altéa, Amadeus, said India is an important market for Amadeus, where the company has its second-largest R&D centre. “Our advanced technology solutions will provide the building blocks for Air India to deliver smooth experiences for its passengers,” Tetaz added.
Air India is implementing the full Amadeus Altéa PSS suite, including components ranging from revenue management, revenue accounting, retailing and merchandising, website, mobile and frequent flyer programme management. The initial PSS cutover took place in late May and a midterm roadmap was agreed upon to support the airline’s transformation ahead.
Air India has a fleet of 117 aircraft and is looking to order additional newer aircraft.